IMPORTANT INFORMATION!

Ethicon Credit Union has recently learned of a telephone scam attempting to obtain cardholder information. Please see details of this scam below: 

Event Characteristics
Cardholders have received computer-generated calls claiming to be from their financial institution. The calls claim their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks the member to key their account number, card expiration date, and PIN.

Recommendations

• Make sure you [i.e. cardholder] initiate the contact, and the institution verifies your identity with questions only you would know.
• To verify whether a call is legitimate, call us or visit our website, using phone numbers or internet addresses from your credit union statement or account documentation. Do not call back a number provided over the phone or click on a link in an email.
• Most communications will include something that will concern or excite the victim.
• If you have been the victim of a scam, file a complaint at local law enforcement.
• Notify your financial institution.

If you have questions, please contact us.